Shipping Information
At Hearthly Home, we take pride in efficient and reliable delivery services from our NSW or Melbourne warehouses.
Shipping Process
All orders are processed and shipped from our distribution centres located in NSW & Melbourne, Victoria ensuring swift processing and dispatch every time. We work with multiple trusted couriers to ensure that packages are well received and in excellent condition.
Shipping Partners
We have partnered with reputable couriers to handle deliveries. Depending on the weight and size of the items, packages will be dispatched using one of the following couriers: Australia Post, Aramex, Allied Express, Team Global Express, Hunter Express and Couriers Please
Estimated Delivery Times
The estimated delivery time frames are as follows:
Off Season:
- Victoria: Approximately 3-8 working days
- NSW, SA, ACT, QLD: Approximately 5-10 working days
- WA, NT, TAS: Approximately 7-14 working days
Peak Season:
- Victoria: Approximately 8-13 working days
- NSW, SA, ACT, QLD: Approximately 10-15 working days
- WA, NT, TAS: Approximately 12-19 working days
Please note that delivery time starts after the payment is cleared and the item is dispatched from our warehouse (usually within 1-2 working days after payment).
Undeliverable Packages
In the unlikely event that a parcel is returned to us due to an inaccurate address, we will contact you via email to resolve the issue. Additional re-delivery costs may apply.
Unsuccessful Delivery
We offer unattended delivery/Authority To Leave (ATL) as the default option. However, for apartments or if you wish to sign for delivery, please include this in your order note and or contact us before dispatch. Please note, with unattended delivery/Authority To Leave (ATL), the buyer assumes responsibility for any risks
Rejected by Receiver
If your item is a gift, please ensure the receiver is aware to avoid parcel rejection. Re-delivery costs may apply if the parcel needs to be resent.
PO Box or Parcel Lockers
Please note that we unfortunately are unable to deliver to some PO boxes or Parcel Lockers due to size restrictions.
Undeliverable Postcodes
We strive to deliver to as many locations as possible, but there are a few remote postcodes that may not be serviceable. If your order cannot be delivered due to your location, we will reach out to you and appropriate actions will be taken.
Please understand that the provided delivery times are estimates and may vary due to various factors beyond our control. In case you do not receive your item within ten business days, kindly contact our customer service team for assistance.
Pick-up or arranging your own courier is not available at our warehouse to ensure efficient dispatch from our distribution center.
Thank you for choosing Hearthly Home. We look forward to serving you with the best shipping experience possible.